Refund policy

In the following you will receive instructions on the prerequisites and the consequences of the statutory right of cancellation for mail-order orders.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. In order to exercise your right of withdrawal, you must inform us

Halbflasche GmbH & Co. KG
Stürzelberger Str. 20
40547 Düsseldorf
Tel.: +49 (0) 211 82 20 88 44 (Monday-Friday 9 a.m. to 1 p.m., no customer support)
Fax: +49 (0) 211 82 20 88 49

by means of a clear statement (e.g. a letter sent by post, a fax or an e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing a different type of delivery than that offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the goods. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. 

  1. For revocation within Germany: You bear the costs of returning the goods up to a value of €40.00. From a goods value of €40.00 we will send a return parcel label. We bear the costs of returning the goods, provided that the return parcel label sent by us is used.
  2. For withdrawals from countries of the European Union: You bear the costs of returning the goods.
  3. The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of cancellation policy



Withdrawal form

If you want to revoke the contract, please fill out this form and send it back.


Halbflasche GmbH & Co. KG
Stürzelberger Str. 20
40547 Düsseldorf

Fax: +49 (0) 211 82208849

I/we(*) hereby revoke the contract concluded by me/us(*) for the purchase of the following
goods(*)/the provision of the following service(*):
Ordered on (*)/received on(*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if notified on paper):

(*) Please delete as appropriate